Staff training should not be a one-and-done induction activity. Imdaad’s cleaning subsidiary Isnaad practices continuous training to help staff thrive and excel in their working lives. This commitment is one of the key reasons Isnaad recently won a major industry award.
Why Continuous Training Matters
It’s sometimes tempting to view staff training as a way to get new recruits up to speed before setting them to work and forgetting about future development. However, a policy like this misses out on many benefits of continuous training such as:
- Keeping skills refreshed.
- Staff motivation
- Improving employee capabilities and performance.
- Keeping staff updated with new skills, techniques, approaches and technologies.
- Showing staff they are valued assets.
- Improving staff retention rates
- Broadening staff skills beyond their core role to focus on soft skills such as customer engagement.
- Improving company-wide efforts to achieve goals other than the core business. (In Isnaad’s case, this includes the wider Imdaad commitment to environmental responsibility and sustainability.)
The Imtiaz Academy
Isnaad has a dedicated professional development center known as the Imtiaz Academy. It’s a way to offer high-quality training and ensure consistency of service and standards across the organisation. It combines trainer expertise with the facilities and expertise necessary to offer a broad range of training. This can cover anything from cleaning equipment for safety briefings to manikins for CPR emergency health training.
Staff aren’t just trained in their primary cleaning roles, but also in associated skills as diverse as safety and interaction with customers.
The trainers are accredited by the British Institute of Cleaning Science (BICS), the global leader in setting standards for the industry. The quality of training provided is illustrated by the fact that Imdaad was recently accredited by the International Sanitary Supply Associated (ISSA) with their CIMS certification.
Achievements in Training and Development
Continuous training has allowed Isnaad to concentrate more on specialized services thanks to its more broadly skilled workforce. This has led to a 20 percent improvement in staff efficiency.
High standards of training and development of staff were cited as key factors in Isnaad being named cleaning company of the year at the recent Middle Eastern Cleaning Hygiene & Facilities awards ceremony in Dubai.
Impact of Continuous Training
The continuous training model has played a significant role in Imdaad’s overall success. Its manpower has increased by 45.43% during a period of 44.43% revenue growth, showing the clear importance of the workforce to the bottom line.
This expansion hasn’t meant compromising on the importance of staff morale and engagement. Overall staff satisfaction levels actually rose from an already impressive 82% to 88.4%. The company firmly believes that continuous training contributed to this satisfaction by making staff feel valued and increasing their confidence in their professional roles.
Conclusion
These impressive numbers simply back up what Isnaad already knew: continuous training is a vital part of any business. It’s the difference between seeing staff as resources that need to be fitted into the operation and seeing them as genuine assets who deserve the knowledge, skills, and experience that will help them reach their full potential in the workplace.
A confident, knowledgeable workforce not only performs better, but has the soft skills necessary to adapt to new challenges and changes in workforce practices. That in turn lets Isnaad expand its range of services or explore more effective ways to operate.
Continuous training also reflects the way Isnaad is more than simply a cleaning company. It aims to operate in a way that helps customers live and work better while minimizing the impact on the environment and promoting sustainability.
