Insights

Imdaad’s Workshop Series at FM Expo are sessions and panel discussions on the latest trends and challenges in the FM industry. Imdaad is the Strategic Content Partner for FM Expo 2019.

Within Facility Management, soft services are usually defined as services that are non-technical. Three primary soft services are cleaning, pest control and security and this is what we focus on for the purpose of this insight.

Outsourcing is not a new phenomenon. Companies have often relied on external staff to fulfil contracts or even entire functions. However, in the last few years, there has been a significant increase in Dubai hospitality companies, particularly hotels and resorts, outsourcing large portions of their housekeeping departments to specialist providers such as...